Privacy Policy
Last updated: 30 September 2026
Physio Premium Hub ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We may collect: your name, date of birth, contact details, Medicare, DVA, NDIS or health-fund details, referral information, claim details (WorkCover, CTP), medical history, and information relating to your treatment.
2. How we use your information
Your information is used to provide physiotherapy services, communicate about appointments, process claims and rebates, meet legal and regulatory obligations, and improve our services.
3. Analytics & marketing cookies
Our website uses Google Analytics and the Meta (Facebook) Pixel to understand website usage and measure marketing performance. These tools may collect anonymised information such as pages viewed, device type and interactions (e.g. clicks on booking, call or email links). You can opt out via your browser settings or ad-preferences with Google and Meta.
4. Disclosure of information
We may share information with your treating GP, referring practitioner, plan manager, insurer, Medicare, the NDIS, DVA, WorkCover, CTP insurer or health fund — only as required to deliver care, prepare requested reports and process claims, or where required by law.
5. Storage & security
Records are stored securely (physical and electronic) with access limited to authorised staff. We take reasonable steps to protect against loss, misuse or unauthorised access.
6. Access, correction & complaints
You may request access to or correction of your personal information at any time. To make a request or raise a privacy concern, contact us at carolinecosta@physiopremiumhub.com.
7. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.